Returns Policy
RETURNS POLICY:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Christian@PuRefined.com.au.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you'd like to process a return back to us in store, you can email me at Christian@PuRefined.com.au to organise this.
You can always contact us for any return question at Christian@PuRefined.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at Christian@PuRefined.com.au.
Frequently asked questions about our products.
What do you use to make your products?
How are your products made?
Where are your products made?
Shipping times?
What makes your products different to others?
Are your products good for sensitive skin?
Why Olive Oil?
Do the Purifiers have Carbon nano?
What does an Air Purifier do?
What does a Humidifier do?
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Olive Oil Soap Bars
Made freshly in Lebanon, our handmade Olive Oil Soap bars are cold pressed with the finest home grown olives dating between 1000-6000 years old. They deeply cleans and purify the skin, leaving it feeling refreshed, cleansed and moisturised. Ideal for ALL skin types.
Choose from 22 different Olive Oil Soap Bars, each containing different added and active ingredients targeting specific skin types.
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Olive Oil Liquid Hand Soap
Made freshly in Lebanon, our liquid hand soap is cold pressed with the finest home grown olives. It deeply cleanses and purifies the skin, leaving it feeling refreshed, cleansed and moisturised.
Choose from 6 different Olive Oil Liquid Hand Soaps.
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Olive Oil Body Scrubs
Handcrafted in Lebanon using cold-pressed olive oil from local harvests,our infused body scrubs deliver effective exfoliation that refines skin texture and unclogs pores. The natural formulation works to remove dead skin cells, revealing smoother, more revitalised skin beneath. Ideal for those seeking a potent yet gentle exfoliating treatment that harnesses the power of traditional ingredients.
Chose from 5 different Olive Oil Body Scrubs.
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Olive Oil Body Butter
Our luxurious body butter combines cold-pressed Lebanese olive oil with formulated extracts to nourish and soothe the skin. Formulated with traditional techniques and locally sourced ingredients, it provides deep hydration and comfort for dry or irritated skin. The 250g jar offers an indulgent skincare experience rooted in time-honoured botanical wisdom.
Choose from 5 different Olive Oil Body Butters. -
Natural Essential Hair Oil
Formulated with carefully selected botanicals, this essential hair oil blend delivers targeted nourishment to support scalp health and hair vitality. Each application works to strengthen and condition, helping you maintain lustrous, resilient hair from root to tip.
We use only natural ingredients in our hair oil. These include:
Olive oil, Rosemary Oil, Sweet Almond Oil, Coconut Oil, Argan Oil, Jojoba Oil, Laurel Oil, Castor Oil. All combined within 240ml. -
Natural Body Oils
Made freshly in Lebanon, our organic body oils are cold pressed with the finest home grown olives. Our oils benefit the skin by acting as a powerful moisturiser, soothing inflammation, and reducing the appearance of fine lines and redness. It contains antioxidants that help protect against environmental damage, boost collagen production, and can aid in fading hyper pigmentation and scars, making it beneficial for a variety of skin types, especially dry and mature skin. Select from 4 different types of oils - Rose Oil, Vanilla Oil, Witch Hazel Oil, Orange Oil. 240ml.
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HEPA AIR PURIFIER
The Simplest yet extremely effective, compact and portable USB Air Purifier. Our HEPA air purifier, uses a special filter to remove airborne particles, including dust, pollen, mold, bacteria, and allergens, from the air, trapping at least 99.97% of particles plus activated carbon nano to remove odours, smokes and smells!
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HUMIDIFIER
Stylish and Beneficial, our extremely effective USB Humidifier works by releasing water vapour into the air. The benefits of this includes: Relieves dry skin, nose, and throat, Reduce snoring, Help prevent the spread of viruses, Improved sleep, Help with respiratory conditions. With RBG lighting different colours, this adds style to the surrounding.
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Shipping
All orders Australia wide shipped from Sydney.
Free shipping on all orders standard Australia wide.
Standard shipping times - Syd, Melb, QLD, Metro - 2-4 days
WA, SA - 2-5
Other - 3-6 days
$4.99 Shipping fee on all Express Australia post orders.
Express shipping times - Syd, Melb, QLD, Metro - 1-3 days
WA, SA - 2-4 days
Other - 2-5 days
International orders ship via International Post and have a standard process time of 16-27 days. Shipping to units, apartments, homes, town houses, businesses etc all accepted.